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Call Center Manager

We are looking for a skilled Call Center Manager who can lead our representatives to better performance and improve service quality. The Call Center Manager will assist in establishing call centre objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call centre data, and focus on improving performance and processes in an effort to better support customers. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings. To be a successful Call Center Manager, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor. Call Center Manager Responsibilities: Hiring, training, coaching, and leading call center representatives as they provide support for customers. Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees. Assisting other management team members in identifying trends and establishing call center goals. Ensuring staff members are achieving desired service levels and taking corrective action, as needed. Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Authorizing replacements or refunds. Taking on other tasks or projects to support employees, other managers, and call center operations. Call Center Manager Requirements: High School Diploma or equivalent. More education or experience in a related field may be preferred. Ability to multitask and remain calm under pressure, especially during peak hours or intense situations. Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Knowledge of management principles and familiarity with company products, services, and policies. Strong coaching and leadership skills, ability to motivate employees. Decisiveness and attention to detail. Proficiency with necessary technology, including computers, software applications, phone systems, etc. Polite, professional phone voice.

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Graphic Designer

Our Graphic designer will be responsible for designing a wide range of different graphics for our organisation. Duties of the Graphic designer include: -Supporting the marketing team with any Graphic Design requirements. -Designing all the company’s graphics including all sales and marketing materials such as catalogues, online banners and branded materials. -Working alongside marketing and product teams to develop Point Of Sales Materials, packaging and adverts. -Managing and maintaining a content database of all online and offline marketing materials and content. -Managing artwork to ensure that brand guidelines are adhered to throughout the company’s materials. -Liaising with suppliers regarding production of materials ensuring these are taking into consideration with internal deadlines.  -Taking down design briefs and translating these into creative but practical branded materials. -Making design decisions based on analytical data and user testing results   The ideal background of our Graphic designer: -Previous experience working as Graphic Designer  would be a strong advantage. -You will be creative and passionate about graphic design with an organised and time sensitive approach to your work. -The ability to produce creative material to sometimes short deadlines is essential.  -An up to date portfolio will be essential for any graphic design roles you apply for. -Experience using graphic design software packages such as In Design, Photoshop and Adobe Illustrator. -Knowledge of online software and packagers such as HTML, Dreamweaver and Content Management Systems.

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Brand Manager

The Brand Manager will be responsible for driving the growth of the brand within our organisation and ensuring all aspects of its marketing and manufacturing match. Duties of a Brand Manager include -Managing all aspects of the brand through the supply chain both tangible and intangible. -Analysing the brand and current strategy and highlighting areas of weaknesses or conflicting messages. -Creating a brand plan and brand strategy and ensuring all aspects of the product or companies marketing and activities align with the ethos and goals of the brand. -Sourcing suppliers and products that fit with the context of the brand. -Creating an enduring brand message that results in increased sales, brand loyalty and improving market share. -Championing the brand internally making sure all elements of the company understand the brand and its goals. -Working closely with all parts of the company to ensure commercial goals of the brand are met. -Developing and sustaining strong working relationships with all stakeholders. -Playing a key part in buying, sourcing and manufacturing of the brands products and ensuring all aspects of the supply chain align with the brand. -Developing high quality and effective marketing materials that align correctly with the overall brand strategy. -Realistic forecasting of sales and volume for the brand ensuring all parts of the company are geared accordingly. -Presenting the brand strategy to directors and sales and marketing teams at internal meetings and conferences. -Managing external agencies and ensuring marketing budgets are met. -Seek out new marketing opportunities that fit with the brand and maximising all opportunities for growth.   Our ideal background of a Brand Manager: -Previous experience working as a brand manager ideally within a similar industry. -You will have hands on commercial experience and be driven and passionate in your approach to marketing. -Experience of the full marketing mix is essential. -The ability to influence staff on a 360 basis both up and down the organisation is essential.

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UI Developer

We are looking for a creative, skilled UI Developer to design websites with functionality and aesthetics in mind. The UI Developer will work with Back-End Developers and Web Developers to ensure that the website is optimized for several devices and presented in an attractive way. To be successful as a UI Developer you should have excellent knowledge of HTML, JavaScript, and CSS. In addition to this, you must work well in a team as there are several individuals involved in the development process. UI Developer Responsibilities: Work with other developers to ensure that the website is functional and visually appealing. Liaise with the client to gauge their needs and expectations. Plan the layout of the website. Ensure that the website is optimized for various devices. Use analytics to test client enjoyment. UI Developer Requirements: Proficiency with HTML, JavaScript, jQuery, and CSS. Knowledge of Adobe Illustrator. Good interpersonal skills. Understanding of key design principles. Good problem-solving skills.

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Content manager

The content manager will manage content creation for the company website ensuring content on the website stays up to date and relevant. Duties of a Content Manager -Overseeing all content creation activities for the organisation website. -Working closely with the marketing team to devise a web content strategy that aligns with the company's wider goals. -Creation of a content marketing calendar to ensure regular content on the website throughout the year. -Writing entertaining and informative search engine optimised copy. -Targeting keywords set by the online marketing manager and basing articles around them. -Keeping up to date with industry best practice and monitoring content activities of competitor websites. -Assisting the online marketing manager with ad-hoc copywriting. -Repurposing content for different mediums including social media and video. -Creation of entertaining and informative video content for the website. -Working alongside the social media manager to create content for the different social media channels. -Updating all sections of the website including homepage and all other categories. -Training the ecommerce team on how to use the website content management system.   Background of our ideal Content Manager: -Degree educated ideally from an English, marketing or Journalism related degree. -Highly articulate with an excellent command of written English. -Creative minded with an ability to conceive interesting ideas for new content. -Previous experience working as a content manager or copywriter would be an advantage. content manager

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Account Executives

We are searching for high-energy Account Executives who can recognize opportunities and turn leads into long-lasting partnerships. With their extensive product knowledge and understanding of industry trends, Account Executives will communicate directly with clients and prospects, understand their individual needs, and recommend products or services that maximize value. Account Executives may also assist in developing sales strategies and establishing quotas. You should be an adaptable, knowledgeable multi-tasker with strong computer and communication skills. Successful Account Executives will be skilled communicators and presenters who can find the best fit between client and product. The ideal candidate will be able organized, passionate about client relations, and focused on enhancing the buyer experience. Account Executive Responsibilities: Providing support for clients by learning about and satisfying their needs. Making cold calls or reaching out to prospects. Following up with prospects several times throughout the sales cycle to ensure needs are being met. Presenting and demonstrating the value of products and services to prospective buyers. Compiling and analyzing data to find trends. Developing sales strategies and setting quotas. Staying current on company offerings and industry trends. Maintaining a database of contact information. Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience. Handling complaints and negotiations. Account Executive Requirements: Bachelor’s degree in business, marketing, or related field. Additional education or experience may be preferred. Some fields may require additional certifications or licenses. Comprehensive and current knowledge of company offerings and industry trends. The drive and energy to manage multiple accounts while looking for new opportunities. Excellent verbal and written communication skills. Ability to understand client needs and handle the negotiation process. Strong time management skills. Computer skills, especially MS Office and CRM software.

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Social Media Strategist

We are looking for an organized and goal-driven Social Media Strategist to plan content for our social media accounts. The Social Media Strategist is also responsible for researching social media trends and analyzing page analytics. To be successful as a Social Media Strategist you must have strong writing skills as well as skills in photo editing and graphic design. A great Social Media Strategist is willing to learn about new trends and tools to help them produce better content. Social Media Strategist Responsibilities: Create content for several social media platforms. Plan and schedule content in advance. Research new social media trends and hashtags. Work with the Marketing department to strategize content ideas. Use analytics tools to gauge the success of posts and campaigns. Social Media Strategist Requirements: A bachelor's degree in Marketing or a related field. Familiarity with social media platforms such as Facebook, Twitter, Instagram, LinkedIn, and Pinterest. Experience using social media for professional purposes. Excellent verbal and written communication skills. Experience with graphic design and photo editing.

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Ingeniero Frío Industrial

Buscamos incorporar un técnico comercial de frío industrial para la elaboración de presupuestos, seguimiento de ofertas, captación de clientes, etc. Requisitos mínimos Ingeniero Industrial, Conocimientos de Frio Industrial y experiencia comercial al menos 2 años. Imprescindible Ingles B2

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Jardinero de Obra

Se buscan personas para trabajar como jardinero de obra. Se valorará conocimiento general de plantas y de instalación de riegos así como manejo de maquinaría de obra (Dumper, mini excavadora, trabajos en altura, plataformas elevadoras...), y cualquier otro título PRL para construcción. Incorporación inmediata.

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Sales Executive

We are looking for a passionate Sales Executive to join our sales team. The Sales Executive's responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets. To be successful as a Sales Executive you should be an inspired self-starter and able to drive sales growth. Ultimately, a top-notch Sales Executive should be able to build rapport with customers and close sales. Sales Executive Responsibilities: Setting sales goals and developing sales strategies. Researching prospects and generating leads. Contacting potential and existing customers on the phone, per email, and in person. Handling customer questions, inquiries, and complaints. Preparing and sending quotes and proposals. Managing the sales process through specific software programs. Building and maintaining a CRM database. Meeting daily, weekly, and monthly sales targets. Participating in sales team meetings. Sales Executive Requirements: High school diploma/GED. 1+ years of sales experience. Excellent customer service and sales skills. Strong verbal and written communicator. Excellent phone and presentation skills. Proficiency in Microsoft Office, CRM, and sales software programs. Good negotiation and problem-solving skills.

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